What Is the Phone Number for Lion Brand Customer Service? A Complete Guide

Introduction

If you’re a fan of knitting, crocheting, or crafting, chances are you’ve come across Lion Brand Yarn—one of the most recognized and trusted yarn brands in the world. Founded in 1878, Lion Brand has been providing high-quality, accessible yarns to crafters of all skill levels for over a century. From their popular basic yarns like Yarn Skein and Wool-Ease to trendy seasonal colors and eco-friendly collections, Lion Brand has become a go-to choice for hobbyists and professionals alike.

But what happens when you run into an issue—your order hasn’t arrived, you received a defective product, or you have a question about a pattern? That’s where Lion Brand customer service comes in. In this comprehensive guide, we’ll provide you with the phone number for Lion Brand customer service, explore alternative ways to reach them, discuss what to expect when contacting support, and share tips for getting the most out of your experience.

Finding the Official Lion Brand Customer Service Phone Number

One of the first questions crafters often ask is: “What is the phone number for Lion Brand customer service?” As of the latest available information, the direct customer service phone number for Lion Brand Yarn is:

• 1-800-258-0929 (U.S. and Canada toll-free)

This number is specifically designated for customers in the United States and Canada. If you’re calling from outside these regions, you may need to use an international calling option. Unfortunately, Lion Brand does not currently list a direct international phone number on their official website. However, their support team remains accessible via email and online forms, which we’ll cover in detail.

Hours of Operation

To ensure you’re not left waiting on hold during off-hours, it’s important to know when customer service is available. Lion Brand’s phone support is typically available:

• Monday–Friday: 8:30 AM to 5:00 PM (Eastern Time)
• Closed on major U.S. holidays

These hours may vary during holiday seasons or special promotions, so it’s a good idea to confirm the current schedule on their official website before calling.

What Types of Issues Can You Call About?

The Lion Brand customer service team is trained to assist with a wide range of concerns, including:

• Order Status and Tracking: Get real-time updates on your delivery, shipping delays, or missing packages.
• Returns and Exchanges: Learn how to return defective products or exchange colors and yarn types.
• Billing and Payment Questions: Resolve disputes, incorrect charges, or credit card issues.
• Website and Account Support: Recover your password, troubleshoot login problems, or correct shipping addresses.
• Product Inquiries: Questions about yarn weight, fiber content, care instructions, or color availability.
• Pattern Support: Clarify confusing steps in a knitting or crochet pattern available on their site.

Before calling, make sure you have relevant information on hand—such as your order number, product name, and a description of your issue—to speed up the resolution process.

Alternative Ways to Contact Lion Brand Customer Service

While the phone is a direct and personal way to speak with a representative, it’s not the only—or sometimes even the best—option. Here are several alternative contact methods offered by Lion Brand.

Email Support: Quick and Convenient

Lion Brand encourages customers to reach out via email for non-urgent inquiries. The official customer service email is:

• [email protected]

This method is ideal for customers who prefer written communication or who have detailed questions, especially those involving images—such as a photo of a defective skein or an unclear pattern chart.

Tip: When emailing, include a clear subject line (e.g., “Missing Order #12345”) and be sure to attach any relevant files. Responses are typically delivered within 1–2 business days.

Online Contact Form

For added privacy and organization, Lion Brand offers a secure contact form on their website. To access it:

1. Go to www.lionbrand.com
2. Scroll to the bottom of the page and click on “Contact Us” in the footer.
3. Fill out the form with your name, email, order number (if applicable), and your message.

This method ensures your query is routed to the correct department and creates a digital record for both you and the company. It’s especially useful if you’re reporting an issue that may require follow-up.

Live Chat Support (Availability May Vary)

Although Lion Brand doesn’t currently offer consistent live chat on their website, they do run special promotions or limited-time chat events during peak shopping seasons, such as the holiday crafting period or yarn launch events. Keep an eye on their homepage or social media pages for announcements about live support availability.

Social Media: Fast Responses on Platforms You Use

Lion Brand has a strong social media presence and regularly responds to customer comments and direct messages on platforms like:

• Facebook: facebook.com/LionBrandYarn
• Instagram: @lionbrandyarn
• Pinterest: pinterest.com/lionbrand

Many customers report faster responses through these platforms, especially when they include photos or specific product details. This method works well for simple inquiries or pattern-related questions.

Common Customer Service Scenarios and How to Handle Them

Knowing the phone number for Lion Brand customer service is just the first step. How you communicate your issue can greatly impact the speed and quality of the resolution.

Scenario 1: Delayed or Missing Orders

If your order hasn’t arrived within the expected timeframe:

• First, check your tracking information in your online account.
• Second, verify the shipping address was entered correctly.
• Finally, contact Lion Brand support with your order number ready. They can reach out to the carrier or reship the items if necessary.

Most shipping delays are due to regional carrier issues, and Lion Brand typically resolves these quickly.

Scenario 2: Receiving Damaged or Defective Yarn

Unfortunately, even with strict quality control, occasional defective skeins can slip through. If you receive yarn with knots, uneven thickness, or incorrect dye, you’re entitled to a replacement.

Action Steps:

1. Take clear photos of the damaged product.
2. Document the lot number (usually printed on the label).
3. Submit your claim via email or the contact form with attached images.

Lion Brand often sends a prepaid return label and processes replacements within 3–5 business days.

Scenario 3: Pattern Clarifications or Errors

Lion Brand offers thousands of free knitting and crochet patterns on their website. But occasionally, patterns may contain typos or ambiguous instructions.

If you’re stuck, reach out to their support team with:

• The full name or pattern number
• The step or row you’re struggling with
• Photos of your work (if applicable)

They may reply with a corrected version or video guidance. They also maintain a Pattern Corrections page on their site where known errors are updated.

Tips for Getting the Best Customer Service Experience

Reaching out for help shouldn’t be stressful. Here are some proven tips to ensure your interaction with Lion Brand support is smooth and productive:

1. Be Prepared with Information

When calling or writing, always have the following details ready:

• Order number
• Product name and SKU (if applicable)
• A timeline of events (e.g., when you placed the order, noticed the issue)
• Photos or screenshots (especially for visual issues)

This allows the support agent to address your concern quickly without needing multiple follow-up messages.

2. Be Polite but Clear

Even the most helpful customer service agents respond better to calm, respectful communication. Clearly describe the issue using concise language—no need for lengthy emotional explanations.

For example:
“I placed an order on July 10th (Order #LB789), and tracking shows it hasn’t moved since July 12th. Can you check on the status?”

This simple statement conveys everything needed.

3. Know Your Rights as a Customer

Lion Brand offers a 30-day return window for unopened, unused yarn purchased directly from their site. Sale items, patterns, and clearance products may be final sale, so always check the return policy before purchasing.

If you’re missing items from your order, they typically offer a full refund or replacement at no cost to you.

4. Use the Right Channel for Your Issue

As a rule of thumb:

• Urgent issues (missing delivery, billing error): Call 1-800-258-0929
• Detailed questions with images: Email or contact form
• Quick pattern or product questions: Social media DMs

Picking the best method saves you time and increases your chances of a swift resolution.

Why Lion Brand Stands Out in Customer Support

Lion Brand’s commitment to customer service goes beyond just solving problems—it’s deeply tied to their identity as a crafting advocate.

Support for Crafters of All Levels

Lion Brand doesn’t just sell yarn—they foster a community. Their customer service team often includes knowledgeable crafters who can not only solve logistical issues but also offer advice on techniques, needle sizing, or substitution options.

Extensive Educational Resources

One reason calls to customer service have decreased over the years is Lion Brand’s investment in educational content. Their website features:

• Video tutorials on casting on, changing colors, and fixing mistakes
• Interactive tools like the Yarn Converter to swap yarn types in patterns
• Detailed care labels and fiber guides

Many common questions are preemptively answered in these resources, reducing customer friction.

Commitment to Sustainability and Ethics

When you contact customer service about ethical sourcing, animal welfare, or eco-friendly products, Lion Brand is transparent. They source wool from non-mulesed sheep, use recycled materials in packaging, and are working toward carbon neutrality.

Their support team is trained to answer questions about their sustainability initiatives, so you can feel confident in your purchases.

What to Do If You Can’t Reach Lion Brand by Phone

Occasionally, you may encounter busy signals or long hold times—especially during holiday crafting seasons when demand spikes.

If the phone line is unavailable, consider these alternatives:

• Send an email to [email protected] – many complex issues are actually resolved faster over email.
• Use the contact form on their website—it often results in a more accurate response since your full message is documented.
• Check their FAQ page or Help Center for instant answers to common questions.

Also, follow their social media for outage alerts or service updates.

International Customers: How to Get Support

While the toll-free phone number is U.S. and Canada only, Lion Brand serves customers worldwide through their online store. International support is primarily handled via:

• Global email support: [email protected] (all inquiries welcome)
• Region-specific distributors (for faster delivery and local support)

Please note that shipping rates, customs, and import duties vary by country. For detailed information, visit the “International Shipping” section of their website.

Customer Testimonials: Real Experiences with Lion Brand Support

Don’t just take our word for it—here’s what real customers are saying:

“After my package was marked delivered but never arrived, I called Lion Brand, and within two hours they confirmed the issue and shipped a new one. Their kindness and efficiency restored my faith in online shopping!” – Sarah K., Oregon

“I emailed about a pattern typo and not only did they reply with a correction, but they also sent me a free pattern of my choice. Amazing customer care!” – Rachel T., Ontario

These stories highlight not only the effectiveness of Lion Brand’s support but also their genuine care for their customers.

Final Thoughts: Why the Right Contact Information Matters

Having the correct phone number for Lion Brand customer service—1-800-258-0929—is essential when you need timely help. But equally important is knowing how to use their full suite of support options wisely. Whether you’re calling, emailing, or messaging on social media, being prepared, polite, and specific will help you get the assistance you need.

Lion Brand isn’t just a yarn company—they’re a partner in your creative journey. From troubleshooting orders to helping you perfect your next scarf or sweater, their customer service team is an invaluable resource. The next time you have a crafting crisis, don’t hesitate to reach out. With the right information and approach, you’ll be back to knitting in no time.

Quick Reference Table: Contacting Lion Brand Customer Service

Next Steps

Now that you know the official phone number for Lion Brand customer service and all the other ways to reach them, you’re fully equipped to handle any issue that comes your way. Bookmark this page or save the contact details in your phone for easy access.

Whether you’re a seasoned knitter or just starting your first project, knowing you have reliable support makes all the difference. Happy crafting!

What is the official phone number for Lion Brand customer service?

The official phone number for Lion Brand Yarn customer service is 1-800-788-5526. This toll-free number is available for customers within the United States and Canada who need assistance with their orders, product inquiries, or general questions about Lion Brand’s wide range of yarns and knitting patterns. The customer service team can help guide you through product selection, troubleshooting issues, and answering technical questions related to knitting and crochet projects.

When calling this number, it’s best to have details about your inquiry ready, such as order numbers, product names, or specific pattern information. Customer service is typically available during regular business hours, Monday through Friday, although these may vary slightly during holidays. For the most accurate and up-to-date calling hours, it’s recommended to check the official Lion Brand website before dialing.

Is there a difference between the US and international customer service numbers for Lion Brand?

Lion Brand provides the toll-free number 1-800-788-5526 specifically for customers in the United States and Canada. This number is the primary contact method for North American customers seeking support in English. There is no separate dedicated phone number listed for international callers on the company’s website; however, international customers are still welcome to use the toll-free number, though standard international call charges may apply depending on the service provider.

Alternatively, international customers may find it more convenient to contact Lion Brand through email or their online contact form. These methods allow global customers to submit inquiries in their preferred language and receive detailed responses without the complications of time zone differences or international calling fees. The company makes an effort to respond promptly and can address issues such as international shipping, customs, and product availability worldwide.

What are the hours of operation for Lion Brand customer service?

Lion Brand customer service is generally available Monday through Friday from 8:30 AM to 4:30 PM Eastern Time. During these hours, representatives are on hand to assist with order tracking, product information, pattern support, and account management. It’s important to note that the company does not offer phone support on weekends or major U.S. holidays, so planning your call during the weekday window ensures the best chance of speaking with a live agent.

Outside of these business hours, customers can still access help by using the Lion Brand website’s self-service tools, such as the FAQ section, order status tracker, and downloadable patterns. For time-sensitive queries, leaving a message through the online contact form with a detailed description of your issue increases the likelihood of a quick resolution once the team resumes operations the following business day.

Can I email Lion Brand instead of calling for customer support?

Yes, customers can email Lion Brand for support instead of calling. The company provides an online contact form on its official website, which functions similarly to email correspondence. This form allows customers to specify the nature of their inquiry—whether it’s about an order, product quality, pattern clarity, or website navigation—and submit it directly to the customer service team. Responses are typically sent within one to two business days.

Using the contact form is especially beneficial for those who prefer written communication or have complex questions that require detailed explanations. It also creates a documented trail of the interaction, which can be helpful for order disputes or follow-up questions. Be sure to include accurate contact information and any relevant order or product details to ensure your inquiry is handled efficiently.

What types of issues can Lion Brand customer service help with?

Lion Brand customer service can assist with a wide range of topics, including order tracking, returns, shipping inquiries, product availability, and yarn substitutions. If you have trouble placing an order on their website or need help understanding your invoice, their support team is equipped to provide step-by-step guidance. They can also assist with locating specific yarns or verifying product details such as fiber content, dye lot information, and care instructions.

In addition to transactional support, Lion Brand representatives can answer technical crafting questions. Whether you’re confused about a pattern’s stitch count, need help interpreting a diagram, or want advice on selecting the right yarn weight for a project, the team has knowledgeable staff with experience in knitting and crochet. They aim to not only resolve customer issues but also support the broader crafting community with reliable, accurate information.

How can I get help with a Lion Brand knitting or crochet pattern?

If you need help with a Lion Brand knitting or crochet pattern, the customer service team can provide clarification on instructions, stitch techniques, and sizing adjustments. Many patterns available on Lion Brand’s website include detailed steps and diagrams, but mistakes or confusing sections can occasionally occur. By contacting customer service with the pattern name and specific question, you can receive tailored advice to keep your project on track.

In addition to phone and email support, Lion Brand offers a comprehensive Pattern Help section on their website that includes common abbreviations, tutorial videos, and a community forum. These resources often answer frequently asked questions and demonstrate techniques that complement their published patterns. For intricate or advanced projects, reaching out directly ensures you get accurate, brand-specific guidance from experts familiar with their design standards.

What should I do if I can’t reach Lion Brand by phone?

If you’re unable to reach Lion Brand by phone, try calling again during less busy times, such as mid-morning or early afternoon on a weekday. High call volumes, especially during peak crafting seasons like holidays or major sales events, can result in longer wait times or difficulty connecting. Persistent busy signals may also occur if systems are temporarily overwhelmed, so patience and persistence are key.

Alternatively, use the online contact form on the Lion Brand website to submit your inquiry. This method is often more reliable and allows you to provide detailed information about your issue. While phone support is limited to business hours, written inquiries are reviewed daily and typically receive a response within 24 to 48 business hours. Additionally, reviewing the Help Center or FAQs on their site may offer immediate answers to common questions without needing direct contact.