Shipping frozen food is a growing necessity in today’s global market. Whether you’re a small business selling gourmet ice cream, a medical lab transporting frozen biological samples, or an individual sending homemade meals to a family member across the country, finding a reliable carrier is essential. One of the most commonly used shipping services, UPS (United Parcel Service), provides a range of solutions for shipping temperature-sensitive items. But the big question remains: Can I ship frozen food with UPS? The answer is yes — with the right packaging, planning, and adherence to guidelines. In this in-depth guide, we’ll explore what you need to know to successfully and safely ship frozen food using UPS, including cold chain logistics, packaging best practices, service options, and real-world scenarios.
Understanding the Feasibility of Shipping Frozen Food
Shipping frozen food presents unique challenges compared to regular parcels. The primary goal is to maintain a consistent internal temperature — usually below 0°F (-18°C) — throughout the shipping process to prevent thawing, bacterial growth, or spoilage. UPS recognizes these challenges and offers specialized services designed for cold chain logistics.
UPS provides several temperature-controlled solutions for food, pharmaceuticals, and other perishable goods. These include:
- UPS Next Day Air with Cool Packaging
- UPS Ground with Insulated Shipper Solutions
- Custom solutions for high-volume or industrial shippers
These services are backed by strict compliance with Food and Drug Administration (FDA) and U.S. Department of Agriculture (USDA) guidelines when shipping consumable items.
How UPS Handles Frozen Shipments: Cold Chain Logistics
Cold chain logistics refers to the supply chain used to maintain the required temperature of perishable products from sender to recipient. UPS has invested heavily in infrastructure to support temperature-sensitive shipments, including:
- Dedicated temperature-controlled vehicles at certain hubs
- Refrigerated handling facilities near major airports and distribution centers
- Real-time temperature monitoring options via advanced tracking
- 24/7 customer support for time-sensitive deliveries
While not every UPS drop-off or sorting facility is fully refrigerated, the company uses a combination of insulated packaging, dry ice, and gel packs to ensure that frozen items remain at safe temperatures during transit. The onus is on the sender to properly prepare and package the shipment, but UPS provides tools, guidelines, and services to make this process efficient and effective.
Temperature Control Options with UPS
UPS doesn’t typically refrigerate every parcel during transit, especially on standard Ground services. Therefore, maintaining temperature stability largely depends on your packaging strategy. However, they offer recommended solutions such as:
1. UPS Insulated Shippers
These are specialized corrugated boxes lined with foam insulation to reduce thermal transfer. They’re certified to meet specific industry standards and are available to UPS account holders or through authorized resellers.
2. Coolant Solutions
You’ll need to include a coolant source to keep items frozen. Common options include:
- Dry ice (solid carbon dioxide) – Ideal for long-distance or multi-day shipments, sublimating at -109.3°F (-78.5°C)
- Gel ice packs – Reusable, non-toxic packs that stay cold for 24–48 hours
- Frozen water bottles – A cost-effective, non-hazardous alternative for shorter shipments
Each coolant has specific handling instructions. Dry ice, for instance, is regulated by the Department of Transportation (DOT) and the International Air Transport Association (IATA), especially when shipped by air.
Packaging Frozen Food for UPS: Best Practices
Proper packaging is the foundation of a successful frozen food shipment. Even with UPS’s fast delivery times, poorly packaged items may thaw within hours. Follow these best practices to maximize temperature retention.
Select the Right Container
Not all boxes are created equal. For frozen items, you need a sturdy, insulated container. Options include:
- EPS (Expanded Polystyrene) coolers – Often used in commercial food shipping; excellent insulation
- Corrugated boxes with insulated liners – Certified by UPS for temperature-sensitive shipments
- Styrofoam coolers with external cardboard overwrap – Avoid sending bare Styrofoam, as it can be damaged during handling
Use Sufficient Coolant
The amount of coolant directly impacts how long your food stays frozen. As a rule of thumb, you should use:
- 1.5 to 2 pounds of dry ice per 24 hours of transit
- For gel packs, match the volume of frozen product (e.g., for 5 lbs of food, use at least 3 large gel packs)
Place the coolant on top of the food, where cold air sinks and will envelop the contents. Avoid direct contact between dry ice and food unless separated by a barrier (e.g., plastic liner), as it can cause freezer burn or chemical contamination.
Seal Gaps and Prevent Airflow
Airflow inside the box can accelerate thawing. Use packaging tape to:
- Seal all seams and flaps
- Reinforce edges with H-taping (crossing tape over the box edges)
- Wrap the entire box in plastic film if extra protection is needed
Also, double-boxing (placing an insulated container inside a larger outer box) adds structural integrity and helps maintain internal temperature.
Dry Ice Shipping Requirements
If you’re using dry ice, you’re considered a hazardous materials shipper under IATA and DOT rules. Key requirements include:
- Labeling the package with “Dry Ice” or “Carbon Dioxide Solid“
- Including the net weight of dry ice (e.g., “Net 5 lbs”)
- Marking the box as “UN1845” (the UN number for dry ice)
- Ensuring the package has ventilation holes — never fully seal a dry ice container
- Declaring dry ice during the UPS shipping process
UPS allows up to 5.5 lbs (2.5 kg) of dry ice per package for domestic shipments without extensive hazardous materials certification. Shipments exceeding this limit require hazmat training and documentation.
UPS Shipping Services for Frozen Food
Not all UPS services are suitable for shipping frozen food. Choosing the right service affects transit time, cost, and temperature integrity.
1. UPS Next Day Air
This is the most reliable option for frozen food. Deliveries typically occur within 24 hours, drastically reducing the risk of thawing. Ideal for:
- High-value frozen meals
- Artisanal chocolates or seafood
- Urgent medical or lab specimens
Next Day Air Early and Next Day Air Saver offer time-definite options between 8 AM and 4:30 PM, depending on destination.
2. UPS 2nd Day Air
A cost-effective middle ground for destinations within a 2-day radius. To use this for frozen food:
- Use stronger insulation (e.g., dual-layer EPS coolers)
- Include sufficient coolant (at least 2 lbs of dry ice or equivalent gel packs)
- Avoid weekend or holiday shipping delays
3. UPS Ground
While possible, UPS Ground is less ideal due to varied delivery timelines (1–5 days). To mitigate risks:
- Plan shipments early in the week (Monday–Wednesday) to avoid weekend delays
- Use a premium insulated shipper and double coolant load
- Monitor weather conditions to avoid heat exposure
4. International Shipping Options
Shipping frozen food internationally with UPS is feasible but complex. Options include:
- UPS Worldwide Express – Fastest international service
- UPS Worldwide Express Plus – Next-day delivery to select countries
International shipments require:
- Compliance with destination country import regulations
- Customs documentation (including food safety certificates)
- Additional fees and handling
Many countries restrict or heavily regulate the importation of frozen food, especially meat and dairy products. Always verify the recipient country’s rules before shipping.
Step-by-Step Process to Ship Frozen Food with UPS
Follow this five-step process to ship frozen food successfully:
Step 1: Prepare the Food
- Freeze the food solid before packaging
- Use moisture-proof packaging (e.g., vacuum-sealed bags) to prevent freezer burn
- Group small items to reduce surface exposure
Step 2: Choose the Right Box and Insulation
Select a UPS-approved insulated shipper or a high-quality Styrofoam cooler. Ensure it’s large enough to accommodate food, coolant, and insulation material without overfilling.
Step 3: Add Coolant
Place frozen gel packs or dry ice on top of or around the food. For dry ice, use protective gloves and ventilate the area during packing.
Step 4: Seal and Label the Package
- Tape all seams securely
- Attach correct labeling: “Perishable – Keep Frozen,” “This End Up,” and dry ice markings if applicable
- Include recipient’s full address, contact number, and sender details
Step 5: Schedule and Track the Shipment
Use UPS.com or the UPS mobile app to:
- Print shipping labels
- Schedule a pickup or drop off at a UPS Access Point
- Enable UPS My Choice or delivery alerts for real-time tracking
- Set delivery instructions (e.g., “Leave at Side Door”)
Cost Considerations for Shipping Frozen Food
Shipping frozen food with UPS typically costs more than standard packages due to:
- Insulated packaging materials
- Coolant (especially dry ice)
- Expedited shipping services
- Potential surcharges (e.g., residential delivery, fuel, or dry ice handling fees)
As of 2024, average costs for domestic frozen food shipping include:
| Service | Transit Time | Average Cost (5–10 lbs) |
|---|---|---|
| UPS Next Day Air | 1 business day | $80–$150 |
| UPS 2nd Day Air | 2 business days | $60–$110 |
| UPS Ground | 1–5 business days | $30–$70 |
Note: These prices are estimates and vary by zone, weight, and packaging. International shipping can cost $200+ depending on destination and customs processing.
Common Mistakes to Avoid When Shipping Frozen Food
Even experienced shippers make errors that lead to thawed or spoiled goods. Avoid these pitfalls:
- Using regular cardboard boxes without insulation
- Underestimating coolant needs in hot weather
- Shipping late in the week, leading to weekend storage
- Failing to label dry ice, resulting in rejected shipments
- Not testing your packaging with a trial shipment first
One best practice is to conduct a “mock shipment” — pack the items as you would for real, but keep them locally for 48 hours to verify temperature integrity using a data logger or thermometer.
When Should You Consider Alternatives to UPS?
While UPS is a robust option for frozen shipping, certain situations may warrant other providers:
1. FedEx Cold Shipping Solutions
FedEx offers FedEx Cold Shipping kits and overnight services with temperature control. It may be better suited for medical-grade cold chain needs or in regions where FedEx has faster regional transit.
2. Specialty Couriers
Companies like ShipBob, Sendleo, or Blue Express specialize in perishable food delivery and offer refrigerated last-mile delivery.
3. Local Delivery Services
For regional food businesses, partnering with refrigerated delivery fleets or gig platforms like Uber Connect or DoorDash Drive might be more cost-effective.
Real-World Examples: Success Stories in Frozen Food Shipping
Several businesses successfully leverage UPS to ship frozen goods nationwide:
Case Study 1: National Artisan Ice Cream Company
An ice cream startup ships pint-sized frozen treats to customers across the U.S. Using:
- Pre-frozen gel packs
- Double-walled EPS coolers
- UPS Next Day Air service
They report a 99.5% delivery success rate with no thaw incidents when shipping Monday–Wednesday.
Case Study 2: Meal Prep Delivery Service
A health-focused meal delivery company uses vacuum-sealed, flash-frozen meals shipped in insulated liners with dry ice. They choose UPS 2nd Day Air for most regions and track each package with temperature-sensitive labels.
They’ve also partnered with UPS for volume-based shipping discounts, reducing average cost by 18% year-over-year.
Tips for Individuals Shipping Frozen Food to Family
Personal shipments of frozen food (e.g., holiday meals or homemade soups) are possible. Consider these tips:
- Use a trusted cooler from home supplies; freeze empty water bottles to act as coolant
- Avoid overpacking – leave 20% space for air circulation
- Ship early in the week and choose expedited service
- Notify the recipient to expect the delivery and store it in the freezer immediately
Some customers report successfully shipping frozen casseroles and desserts using gel packs and UPS 2nd Day Air, especially during cooler months.
Final Thoughts: Yes, You Can Ship Frozen Food with UPS
The answer to “Can I ship frozen food with UPS?” is an emphatic yes — provided you take the necessary steps to ensure safety, compliance, and temperature control. With the right combination of packaging, coolant, and shipping service, UPS can deliver your frozen goods reliably and efficiently.
Key takeaways:
- Use insulated shippers and adequate coolant (dry ice or gel packs)
- Choose expedited services like Next Day Air for best results
- Label packages correctly, especially when using dry ice
- Ship early in the week to reduce transit time
- Test your packaging before large-scale shipping
By following UPS’s cold chain guidelines and investing in proper preparation, you can ship everything from frozen gourmet meals to biomedical samples with confidence. Whether for business or personal use, UPS provides a proven, scalable solution for keeping frozen food cold until it reaches the doorstep.
Now that you know how to ship frozen food with UPS, it’s time to plan your first (or next) shipment with confidence and clarity. The frozen supply chain is no longer out of reach — with the right tools, even small shippers can deliver freshness and safety across the miles.
Can I ship frozen food with UPS?
Yes, you can ship frozen food with UPS, but it requires careful planning and adherence to specific guidelines to ensure the food remains frozen during transit. UPS offers temperature-sensitive shipping options like UPS Next Day Air, UPS Second Day Air, and UPS Three Day Select, which are ideal for frozen goods. These services help maintain cold temperatures when paired with appropriate packaging. However, UPS does not provide refrigerated trucks or controlled-temperature storage for all packages, so the responsibility of maintaining the frozen state lies largely with the shipper.
To successfully ship frozen food, you must use insulated packaging and cold packing materials such as dry ice or gel packs. If using dry ice, be aware that UPS has specific regulations—it must be properly labeled, and the package must allow for ventilation to prevent pressure buildup. Always check the destination and delivery time frames to confirm that the food will arrive within a safe window, especially when sending perishables to warm climates or areas with potential delivery delays.
What packaging materials are best for shipping frozen food with UPS?
When shipping frozen food via UPS, it’s essential to use high-quality, insulated packaging such as styrofoam coolers or insulated corrugated boxes designed to maintain low temperatures. These containers should be paired with sufficient cold sources like frozen gel packs, ice packs, or dry ice, depending on the shipment duration and temperature requirements. The packaging must also be sturdy enough to withstand handling during transit, preventing damage that could compromise the cold chain.
Additionally, use moisture-resistant liners inside the container to prevent condensation and leakage, and ensure all food items are sealed in leak-proof bags or containers. Properly sealing the food not only maintains hygiene but also protects other packages in the shipment. The outer shipping box should be labeled appropriately, especially if dry ice is used (e.g., “Dry Ice” and “This Side Up” labels), and must pass UPS visual inspection for safety and compliance.
Does UPS offer expedited shipping options for frozen food?
Yes, UPS provides several expedited shipping options that are suitable for frozen food, including UPS Next Day Air, UPS 2nd Day Air, and UPS Worldwide Express. These services significantly reduce transit time, which is critical for preserving the frozen state of perishable items. Choosing an expedited option minimizes the risk of thawing, especially when shipping across long distances or during warmer months.
To maximize effectiveness, it’s important to schedule pickups early in the day and avoid weekends or holidays when delivery might be delayed. For example, UPS Next Day Air guarantees delivery by 10:30 a.m. or noon the following business day for most locations. Pairing fast transit times with proper packaging and frozen coolant sources ensures that your frozen food arrives in optimal condition.
Can I use dry ice when shipping frozen food with UPS?
Yes, you can use dry ice when shipping frozen food with UPS, but it is regulated as a hazardous material due to its potential to release carbon dioxide gas. UPS allows dry ice in shipments as long as it’s properly labeled and packaged in containers that allow gas to escape. The outer packaging must be marked with “Dry Ice” or “Carbon Dioxide Solid,” along with the net weight in kilograms and proper orientation labels if needed.
Additionally, UPS requires advance notification for packages containing dry ice, and each shipment must comply with International Air Transport Association (IATA) regulations if traveling by air. It’s important to calculate the right amount of dry ice based on transit duration—too little may result in thawing, while too much increases cost and safety risks. Always check current UPS guidelines as rules may change based on destination and service level.
How long can frozen food stay frozen when shipped with UPS?
The duration that frozen food can stay frozen during UPS shipment depends largely on the packaging, coolant used, and chosen service level. With proper insulated packaging and sufficient dry ice or gel packs, frozen items can typically remain frozen for 48 to 72 hours—aligning well with UPS 2nd Day Air or 3 Day Select delivery timelines. However, this window can be reduced in extreme temperatures or with delayed deliveries.
For optimal results, use enough coolant to extend the freezing duration beyond the expected delivery time. For example, if shipping takes up to two days, plan for a 72-hour cold retention to account for unforeseen delays. Monitoring external temperatures, especially during summer months, and selecting faster shipping options can further enhance the reliability of your shipment staying frozen.
Are there temperature-controlled storage options available through UPS for frozen food?
UPS does not offer widespread temperature-controlled storage facilities for standard frozen food shipments. Most UPS hubs and sorting centers do not maintain refrigerated environments, so the onus is on the shipper to package the food in a way that maintains its temperature throughout the entire journey. However, UPS Healthcare provides specialized cold chain logistics for temperature-sensitive medical shipments, but these services are not typically marketed for commercial frozen food.
Instead, shippers rely on validated packaging solutions that pass thermal testing to retain cold temperatures. Some third-party packagers offer pre-qualified cold boxes that, when used correctly with dry ice or gel packs, can meet UPS’s requirements for safe frozen transport. While there’s no refrigerated storage at UPS facilities, efficient routing and fast transit times help minimize exposure to ambient temperatures.
What are the risks of shipping frozen food with UPS and how can I avoid them?
Shipping frozen food with UPS carries risks such as partial thawing, spoilage, leakage, or delivery delays, especially if packaging is inadequate or transit times are miscalculated. Environmental factors like high ambient temperatures and weekend handling can accelerate thawing. Additionally, using dry ice without proper labeling or ventilation can lead to regulatory issues or safety hazards during transport.
To mitigate these risks, use tested packaging systems with sufficient insulation and coolant, choose the fastest suitable shipping method, and schedule shipments to avoid weekends or holidays. Clearly label packages with handling instructions, use leak-proof containers, and consider shipping insurance for high-value items. Testing your packaging with thermal monitors or conducting trial shipments can also verify that your method maintains the required temperature throughout delivery.